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When you use the site from UK, this Privacy Policy tells you what information is gathered, why it is needed, and how it is kept and shared. Along with that, it talks about how to handle payment information related to £ and what rights you have as a UK player.
During Account Verification and Sign Up: When you make an account, you will be asked to agree to our privacy policy. These steps are part of the sign up process.
This permission shows that you know what personal information we collect, why we need it, and how it will be used to provide casino services, keep your profile safe, and follow the rules set by regulators. Verification of your account is an addition to the same agreement. You agree that we can ask for more information and documents to confirm your identity, protect your account, and make sure that withdrawals are only made to the rightful account holder if you go ahead with verification.
When you sign up, we only ask for the information we need to open and manage your account. Details about your contact and account, your security, and the technical data needed to stop fraud and keep the platform stable are usually part of this.
You agree to the following terms when you accept the Privacy Policy Agreement: using your registration information to create your profile; sending you important service messages (like reset passwords); and using automated security checks to help find anything that seems fishy.
If you set financial limits when you sign up, those settings are saved with your account. If you have access to the account tools, you could set a limit on how much you can deposit or withdraw each day at 100 £ or each week at 500 £.
We can't finish your registration or give you access to your account if you don't agree to the Privacy Policy Agreement.
Verification is needed to make sure you own the account and are of legal age; to stop fraud, duplicate accounts, and chargeback abuse; to make sure withdrawals go to a verified person and verified payment route; as examples, we may ask for proof of identity (a government-issued ID with a photo and date of birth); proof of address (a recent, readable utility bill or bank statement); proof of payment method (a masked image of a card or proof of ownership of an e-wallet); and for higher-risk cases, information about the source of the funds. Verification usually happens when you ask for your first withdrawal; when your activity hits certain levels; or when our security systems notice a risk.
Depending on your account history and risk signals, a withdrawal request for $500 £ or a total deposit of $1,000 £ may lead to verification checks.
How we handle your files: we use safe ways to upload them and only allow trained compliance staff to access them. Records are only kept for as long as the law or legitimate business needs require. This is to make sure that identities are checked, fraud is stopped, and the law is followed. You must give correct information, keep it up to date, and send in clear, unaltered documents during the sign-up and verification processes. We may ask for proof before processing withdrawals if details don't match, like if the names don't match or the address listed is out of date.
After you've been verified, if you change important account information like your legal name or address, we may ask you to verify again to protect your balance and make sure your profile stays up to date.
We may collect and use additional personal information to make sure you are eligible for casino bonuses, free spins, cashback, tournaments, or VIP promotions when you sign up for them. This is to make sure you are eligible and to make sure the offer is applied correctly to your account. We can give rewards like a bonus up to £200 or cashback of £25 as long as the terms are followed. This stops people from abusing bonuses and makes sure everyone plays fairly.
For managing promotions, stopping fraud, and making sure we're following the rules, we only collect what is reasonably necessary. If our rules or the rules in UK say so, we may ask for more information before we give you a reward or before you can turn bonus funds into winnings that you can cash out, like £500.
What information we may get and why: Account and personal information. Your full name, date of birth, address, email address, phone number, and account status may be used to make sure you are of legal age and live in the country where we operate. This is also done to stop people from using multiple accounts to get the same welcome bonus or reward.
The proof documents (if needed). When there is a lot at stake or when our risk checks notice suspicious activity, we may ask for proof of identity and address to make sure the bonus goes to a real person and not a computerized or fake account. Usually, this has to be done before bigger withdrawals linked to promotions, like £1000, can be made.
Location and eligibility signs. To check if a promotion is available in your area, we may look at your IP address, device location signals, and the country you say you live in. Some promotions can only be used in certain areas, so where you play in UK may affect your eligibility.
Information on payments and how to use bonuses. To make sure that rules like "minimum deposit" are followed and that conditions like "one bonus per payment method or per household" are met, we may look at deposit amounts, transaction timestamps, payment method types, and bonus balance changes.
Playing games and doing promotional things. We might look at information like the games you've played, the bets you've made, how often you stay on a site, your betting history, and how many tournaments or missions you've completed. This helps us keep track of wagering requirements, give out prizes based on rankings, and find illegal activities like playing very safely just to get a bonus up to £200.
Data about the device and safety. We may get device identifiers, browser information, and security logs to find accounts that are linked, stop bot activity, and stop fraudulent claims on promotional funds.
Legal limits and nationality (only when applicable). If a promotion isn't open to all players or isn't allowed by law, we may ask for your UK or use information from your existing account to make sure you're eligible before giving you benefits like free spins or a £50 deposit match.
what this means for getting bonuses. If eligibility can't be confirmed, we may stop giving bonuses, take back bonuses that have already been given, or stop bonus funds from being turned into cash until checks are complete. If we need more proof, we'll let you know what it is and if it changes a certain reward amount, like a cashback payment of £30.
Keeping your information correct. Check that the information in your profile matches the information on your documents and payment information so you don't miss out on rewards or have to wait. Any mistakes can stop an automatic bonus from being given or cause promotions-related withdrawals, like withdraw £300, to be delayed.
Processing Payment Information for Deposits, Card Use, and E-Wallet Transactions: When you make a deposit or do something else that involves payment at our casino, we process the payment information that is needed to authorize and protect the transaction. This includes the chosen payment method, the amount of the transaction (for example, deposit £50), the chosen currency, the time and status of the transaction, and any reference numbers that our payment partners give us.
Our system does not keep your full card number or security code. We only keep the minimum amount of data needed to match up payments, stop fraud, and meet our financial and legal obligations. Card and e-wallet payments are handled by trusted payment processors.
For deposits and card use, we may collect and process the type of card you have, the country where it was issued, the masked card numbers, the month and year that the card expires, and the authorization results. You can use this information to make sure the payment went through, look into disputes, and stop people from doing things without permission. If a deposit attempt is turned down, we may record technical and risk signals related to that attempt to make the transaction safer.
When you use an e-wallet to pay for something, the provider usually sends us a wallet identifier or account reference. This is not your password for the e-wallet. We also get confirmations of the transaction and status updates. Additionally, if it's possible, we may get the name of the person who holds the e-wallet account so that we can match it with your casino profile and lower the risk of third-party payments.
We keep records of transactions so that we can help with tracking down payments, handling chargebacks, stopping fraud, and auditing. Depending on what happened, these records may show amounts like a deposit of £100, a return of £100, or a partial refund of £25. Making sure transactions are honest, blocking strange patterns, and keeping your balance safe are all part of security and fraud prevention.
Reconciling payments means matching deposits to your account and fixing problems with payments that were lost or sent late. Compliance obligations include following any anti-fraud and record-keeping rules that may be in place in UK. Conflict resolution means responding to chargebacks and requests from payment providers with proof of the transaction.
Paying with the same method: To keep things safe, we may need you to use the same verified payment account holder for both deposits and withdrawals. We might ask for more proof before processing any more transactions worth £200 or more if we find a mistake.
Third-party processing: banks, card networks, and e-wallet providers only get the payment information they need to complete the transaction, keep fraud risk low, and follow the law. Your payment information is handled by these partners according to their own privacy and security policies. For larger deposits like £500, they may need extra checks.
Data retention: We only keep payment logs for as long as it takes to do the accounting, settle disputes, stop fraud, and follow the law. As per our internal controls, data is either deleted or made anonymous when the retention period is over.
There are rules about withdrawal privacy, know your customer (KYC) checks, and the safety of processing payouts. Only authorized payments and compliance staff can see your payout information, which protects your withdrawal privacy. All requests for withdrawals go through encrypted connections, and sensitive fields are hidden in your account to hide as much personal information as possible.
For as long as it takes to complete the payout, stop fraud, and keep regulatory records, information about withdrawals is only kept. We use identity and payment ownership checks before releasing funds to make sure payouts are safe and to stop account takeovers. These checks help make sure that withdrawals only go to the rightful account holder and that your personal information is always handled in a fair and legal way, even if UK laws require extra steps to be taken for verification.
KYC and Withdrawal Verification: You will usually be asked to go through KYC verification before your first withdrawal, after big changes to your account, or when risk signals are found. If you ask to withdraw 500 £ or more, we may need to do more checks to make sure you are who you say you are, that you are the right age, and that you own the payment method.
Sending documents that are clear and complete helps keep things on track and cuts down on the need for follow-up requests. There is no way for us to accept documents through unprotected channels, and we only ask for information that is needed for verification and payout security. When you upload files, they are sent safely and stored in a place where only certain people can access them. If your documents show a UK that is different from what you said in your profile, we may ask for more proof of address to make sure that all of your information is correct.
There may be source of funds checks for withdrawals of $2,000 or more, depending on risk and regulatory triggers. For privacy reasons, you can hide fields that aren't necessary on supporting documents when you're allowed to (for example, transaction lines that have nothing to do with the case at hand), but your name, dates, and other important information must still be visible. If you edit a document in a way that hides data that is needed, it might be rejected, and you'll have to send it again.
"Closed-loop" withdrawal rules are also used when possible. This means that winnings are sent back to the same payment method that was used to make the deposit, up to the amount that was deposited. For example, if you used a certain method to deposit 100 £, you might have to return up to 100 £ to that method before you can use another payout option.
That lowers the risk of fraud and keeps your payment information from being seen by people in many places. Before processing a payout, a temporary security hold may be put in place if your email address, phone number, password, or method of withdrawal changes. This will keep you safe in case someone else got in and tried to change the withdrawals. As soon as the change is confirmed and any necessary checks are made, the security hold is lifted automatically. Once a payout is approved, we record it so that we can check it later and make a safe processing record. To settle disagreements, follow anti-fraud rules, and keep your account safe, these logs are used.
As long as the law allows it, we only share personal information about withdrawals with payment processors, identity verification services, and the police. We never sell this information.
Responsible Gaming Controls, Deposit Limits, and Other Limits on What You Can Lose: We protect the information you give us about your deposits, losses, and other responsible gaming controls as if it were private. In order to apply your chosen settings, confirm changes, and stop accidental or unauthorized changes that could make your game better than you intended, we only collect and store the information that we need. Even if you switch devices or reinstall the app, these controls should still work.
Set limits for your whole account, not just one session. This means that they stay in effect until they expire or you change them in a way that follows the rules for the cooldown. We keep track of the type of control (like a deposit or loss limit), the amount you chose (like a deposit of £50 per day or a loss of £100 per week), the time period, the date and time the control was set, and the status (active, scheduled, or expired) so that we can reliably enforce limits. So that we can keep a good audit trail, we may also keep track of whether a change was made by you or by our support team at your request.
To find out if someone is doing something wrong, we also keep track of technical and security information related to limit actions. This includes device identifiers, IP addresses, and session timestamps. This keeps people from trying to break the rules, raise limits, or skip timeouts without our permission.
Limits on access. Limit data can only be seen by staff members who need to in order to do their jobs for Responsible Gaming or to handle requests for verified accounts. To stop people from abusing the system, internal access is controlled by permissions and recorded.
Safe storage and encryption. Logs and settings for limits are kept safe by using the right security measures for the data's level of importance, such as encrypting it while it's being sent and, if necessary, while it's being stored.
To keep things as private as possible, we keep parental controls separate from public account features. Protect yourself and wait less often. If you want to raise a limit, like from £100 to £200 for a weekly deposit, you might need to provide more proof before the change goes into effect. To support safer play, decreases are often applied right away. For example, a daily loss limit could be lowered from £100 to £50.
Disclosures and sharing. Our Responsible Gaming limit information is not sold to anyone else. We may only share it with trusted service providers that support account security and Responsible Gaming (as long as they agree to keep it secret), or if the law or a regulator in UK says we have to. When sharing is necessary, we only share what is needed to get the job done.
Keeping them. For security, dispute resolution, and legal reasons, we keep change logs for a reasonable amount of time after the account has been deleted. Limit settings are kept for as long as they are active. When the retention period is over, data is either deleted or made anonymous, if that is possible.
To keep you safe, we may need to do more checks before making some changes to your account, especially if the limits are raised, like depositing $300 per month. When you contact support to set or change a control, we record the request and the result to make sure there are no mistakes and to make sure you know what was done.
Spotting patterns that point to account takeovers or attempts to get around controls is what security logs are for. If you think your limits were changed without your permission, please contact support right away. We can help protect the account, check the most recent limit activity, and put back your preferred settings, like putting back a loss limit of £100 per week or a deposit limit of £50 per day.
Cookie Preferences and Tracking Settings for Bonus Offers and VIP Deals: We remember your choices, keep your session safe, and make sure that bonus offers and VIP deals are based on what you like, all without giving other players access to your personal information.
How personalized you want to be is up to you. You can change your cookie settings at any time, and the changes will be made going forward. This way, you can choose when to get more relevant ads and more privacy at any time. Control the cookies that are used by your browser. Some cookies are always on because they are needed for basic tasks like logging in, stopping fraud, and keeping your account safe. If you disable them, the site might not work right.
Optional cookies help us figure out how well our site is doing and send you VIP and bonus messages that are relevant to your interests. If you allow these, we may keep track of the pages you visit, the games you open, and whether you redeem an offer. We'll then use this information to show you relevant promotions like a £50 reload bonus or a £200 VIP cashback offer.
Performance and analytics: checks how stable the site is and how often features are used so we can make it faster and easier to use. Personalization: remembers things you like, like the language you use, the layout of the lobby, and the kinds of promotions you interact with. Marketing helps get rid of ads that aren't relevant to you and shows you VIP and bonus deals that are more relevant to your play.
To make changes, click on the link in the footer to open the Cookie Preferences panel. Then, turn categories on or off and review your choice. If you can't see the panel, make sure that your browser isn't blocking pop-ups or scripts from other sites. Then, refresh the page and try again.
Controls at the browser level also work. You can delete cookies from your browser to get rid of the information they store, or you can completely block certain types of cookies. Keep in mind that clearing your cookies may reset your promo opt-ins and may require you to enter your account preferences again. Some browsers may be able to read Do Not Track and Global Privacy Control signals. Usually, the stricter setting will be used for marketing-related tracking if a signal conflicts with the settings you made on the site.
What tracking does to bonus eligibility: Some promotions need basic tracking to stop abuse and make sure rules are followed, like only one offer per player. You can still get regular deals even if you turn off some optional cookies, but VIP invitations or specialized bonuses like a 100% match on your second deposit may happen less often or not at all.
Even if you turn off marketing cookies, you will still get service messages. Notifications about security and confirmations for deposits like £20 or withdrawals like £300 may still be sent to you.
Mobile Casino Privacy Controls in the Casino Movie App and Browser Play: You can protect your privacy when you play in a browser or on your phone with the Casino Movie app. These settings let you control who can contact you for marketing purposes, what information is collected, and how the device is used without affecting the game. You can change your mind at any time, and the changes you make will only take effect in the app and on your phone's browser.
If you use the same device to play apps and games in your browser, make sure your settings are saved in both places. You can manage key privacy controls. Your account's privacy and communication settings are the fastest way to stop unwanted messages while keeping service messages. The notification and marketing toggles can be found in your Casino Movie profile. Change them to get the notifications and marketing you want.
Marketing opt-out: Stop getting marketing emails, texts, and push notifications, but keep getting transactional messages like receipts and password resets. No more promotional push notifications; only security alerts and account activity notifications should be kept.
Personalization: Limit the game and let you customize it if you'd rather have a more neutral experience in the lobby. You should only give your device permissions when they let you use a feature. As long as you only allow basic network access, you can usually play games and make deposits without giving any other permissions.
Location: Set this to Ask or Deny if asked, and only allow if needed for eligibility checks or to follow regional rules. Turn on the camera only when you need to verify your identity or upload a document; turn it off when you're done. Contacts: turn them off unless an optional feature needs them; they're not needed to play casino games. Allow Storage and Photos only if you want to save receipts or upload files; don't allow if you don't want to use those features.
You can control advertising measurement and cross-app tracking with in-app tracking options. Choosing "Do Not Allow" when your device asks you if it can track you will stop third-party ads from being personalized while still letting you play games and make payments.
When you play games on your phone, browser privacy settings are very important because cookies and site storage can make it easier to log in, protect against fraud, and market your games. Accept only the cookies that are needed for security and login, and block the cookies that aren't needed if you don't want to be tracked as much. It deletes cookies, local storage, and any saved preferences on that browser when you clear site data. In private mode, your device will store less history, but your network, employer, or internet provider will still be able to see what you're doing.
Keeping as few details as possible stored can help protect payment privacy. After making a deposit of £20, if you are asked to save a payment method, select "Not now" unless you often make quick deposits and know the risk that comes with that. Session and security controls keep your account private when you use a shared device. Set up two-step verification if it's available, use a strong password, and always log out after playing, especially if you used your wallet to deposit £50 or more. Tip: There's no need to re-enable camera or storage if you turn them off after verification. You can still play normally.
Encryption Standards and Safe Login Methods for Player Accounts: To keep personal information and game activity private, we protect player accounts with modern encryption and stricter access controls. Secure connections help keep your information safe from the moment you open the website or app, and strong server-side protections lower the risk of someone getting in without your permission. Signing in, changing your password, and confirming a withdrawal request are all everyday actions that keep your account safe. These steps are designed to strike a balance between safety and ease of use, so you can play and manage your profile without any extra trouble.
How We Keep Connections and Account Access Safe: When you use your device to connect to our systems, data like login information, account settings, and payment confirmations are sent over encrypted traffic (TLS in transit). As information moves across networks, this helps keep outsiders from reading or changing it. This is better than keeping passwords in plain text: protected credentials are stored using strong hashing and salting methods. This method is meant to make it impossible to recover passwords, even if an attacker got a copy of the database file.
Limiting the length of a session, creating new session IDs after sensitive actions, and preventing multiple logins at the same time when suspicious behavior is detected are all ways that secure session controls help lower the risk of account takeover. If you aren't using a device for a while, automatic timeouts may log you out. An authenticator code or one-time verification step may be part of two-factor authentication (2FA), which adds a second checkpoint on top of your password.
If you turn it on, you will usually be asked when you sign in from a new device or after making changes that are security-sensitive. Don't use the same password on other sites, and make sure your password is long and unique (at least 12 characters). Keep your operating system and browser up to date, and don't log in on shared or public devices. Messages when someone tries to log in: if we notice something strange, we may ask for more proof before letting them in. There may be extra checks that need to be done before withdrawal protection funds are released. This is especially true when the payout request is for more than 500 £ or when account information has recently changed.
Step-up verification, confirmation prompts, or temporary holds can be used to make sure the account owner is who they say they are. If you think someone got into your account without your permission, you can get help with security issues related to suspected compromise. You can reset your password, end any active sessions, and get back in after proving your identity.
We gather your name, date of birth, address, email address, phone number, payment method identifiers (like last digits or transaction IDs), device and IP data, and basic gameplay and account logs in order to process payments and keep your account safe. We use this to (1) authorise withdrawals and deposits, (2) stop fraud and chargebacks, (3) meet UK licensing and anti-money laundering (AML) rules, and (4) enforce the limits you set for responsible gambling. We don't store full card numbers because we use payment providers that follow the rules.
That's right, but only when it's needed to see your account and pay you. If it's required by law in UK, we share limited information with payment processors, partners who help with KYC/ID verification, fraud prevention tools, and regulators or law enforcement. Your information is not sold. You can ask Support for a list of groups of people who will be getting marketing messages, and you can stop getting marketing messages that aren't necessary in your account settings.
After your first withdrawal, and sometimes even before that, you will need to be verified. Include clear pictures or screenshots of (1) a government ID, (2) proof of address with a date within the last three months, and (3) proof of payment method (like a card statement with only the last four numbers shown) if asked. This will help you get through KYC faster. Until checks are cleared, your withdrawal will not go through. Do not wait, make sure that your account, documents, and payment method all use the same name and date of birth.
Account information like deposits, gameplay, IP/device signals, and transaction patterns are used to check if a bonus is valid and to stop people from using multiple accounts or abusing bonuses. To make sure you are who you say you are before you can cash out your bonus winnings, we may ask for more proof. Your account stores and automatically enforces the limits you set for deposits, losses, bets, and sessions. Depending on the laws in UK and our policy on responsible gambling, we may need a cooling-off period if you ask us to change the limits.
Is Casino Movie legal in UK? Your location and UK affect your ability to use the service. In some cases, we may ask for proof of residence and block access from certain areas. It is up to you to check the laws in UK before you play. On both mobile and desktop, we use session controls, encryption, and risk monitoring to keep things safe. To keep your account safe, use a unique password, avoid using shared devices, and contact Support right away if you see logins or transactions that you didn't make or authorize. If we see anything fishy going on, we may temporarily stop withdrawals to keep your £ safe.
We only use the information you give us to process payments, stop fraud, and meet legal requirements. When you deposit or withdraw £, we may share the bare minimum of information with fraud screening services and payment providers like card processors, e-wallets, and bank partners. The information about your payments is not sold. Only after security checks (device, IP, and payment method match) and, if needed, account verification are withdrawals are made. This is done to make things safer. You can change who can do marketing for you at any time in your account settings.
We might ask for your full name, date of birth, address, phone number or email address, device identifiers, IP location signals, and payment information needed to complete transactions in order to keep your account safe, enforce responsible gaming limits, and make sure you are eligible to play in UK. For know your customer (KYC), we might ask for a government ID, proof of address, and proof that you own the payment method. For some withdrawals, we might also ask for a selfie or a short liveness check. We will let you know exactly what you need to do in the cashier or verification section if your UK or local laws call for extra checks. You can set limits on how much you can deposit, lose, and trade in a session. After a "cooling-off" period, you may be able to change your limits. We might not let you make deposits, get bonuses, or cash out until we are sure you are who you say you are and that you are eligible.
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